Tenant Handbook

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  1. Introduction
    1. Welcome
    2. About Shorenstein
  2. Forms
  3. Building Operations
    1. Building Management
    2. Building Hours and Access
    3. Holidays
    4. Insurance Requirements
    5. Moving Procedures
    6. Rental Remittance
  4. Building Services
    1. Deliveries, Freight Elevator and Loading Dock
    2. Elevator Service
    3. HVAC
    4. Janitorial
    5. Light Bulb Replacement
    6. Mail Service
    7. Maintenance Requests
    8. Parking, EV Charging and Bicycle Parking
    9. Security
    10. Signage and Directory
    11. Storage
    12. Telecom Providers
    13. Transportation
  5. Emergency Procedures
    1. Emergency Preparedness Resources and Training
    2. Emergency Contacts
    3. Emergency Notifications
    4. Biological, Chemical, Radiologic Event, and Pandemic
    5. Bomb Threat and Suspicious Device
    6. Building Emergency Systems
    7. Civil Disturbance
    8. Elevator Malfunction
    9. Evacuation Purpose
    10. Fire and Life Safety Systems
    11. Fire Emergency
    12. Fire Prevention
    13. Flooding
    14. Homeland Security
    15. Medical Emergency
    16. Power Failure
    17. SafetyMax
    18. Severe Weather and Natural Disasters
    19. Shelter In Place Plan
    20. Threatening Person and Armed Intruder
    21. Toxic Hazards
  6. Rules and Regulations
    1. Rules and Regulations Overview
    2. Tenant Rules and Regulations
    3. Vendor Rules and Regulations
    4. Construction Standards
  7. Sustainability

Telecom Providers

Fountainhead Heights has several providers.

TELECOMMUNICATIONS SOLUTIONS

IN-BUILDING SERVICE PROVIDERS

  • Lumen (Centurylink), Zayo (Integra), Lumen (Level 3),
  • Cox Communications

FIBER OPTIC CIRCUITS AND METRO-ETHERNET

  • Lumen (Centurylink), Zayo (Integra), Lumen (Level 3),
  • Cox Communications
  • Multiple providers have fiber backbones running up the riser from the MPOE.

COPPER-BASED CIRCUITS

  • Lumen (Centurylink)
  • Other providers available utilizing In-Building service providers for the last mile.

TV SERVICES

IN-BUILDING TV SERVICE

  • Cox and Dish TV (1625)

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